At LAJH, Social Services Department Elevates Care and Improves Residents’ Lives

Connections to Care Mobile Hero
Home / News & Events / Newsletter

At Los Angeles Jewish Health, Social Services Department Elevates Care and Improves Residents’ Lives

Apr 1, 2026

The staff at Los Angeles Jewish Health is the secret ingredient that makes it one of the city’s most sought-after destinations for residential senior care. Among the many teams central to LAJH’s reputation and impact is the Social Services Department, which sets a high bar for professionalism and touches nearly every aspect of residents’ lives.

From their very first encounter with LAJH, residents and families look to the Social Services Department for guidance. With dedicated teams at every location, staff provide specialized support tailored to each program. This structure allows staff to build personal connections and address the specific circumstances of everyone in their care.

“I help individuals who have been hospitalized navigate the admissions process as they assess options for rehabilitation after discharge,” says Jared Hutchings, a resident services coordinator at the Mark Taper Building on the Grancell Village campus. “It’s my job to hold their hands and answer their questions about everything from the services we provide, to the daily schedule here, to the role insurance will play in covering the cost of their care.”

Hutchings, who has worked at LAJH for 13 years, says that allaying prospective residents’ anxieties is a task he takes seriously.

“Families come in experiencing a huge mix of emotions, and my colleagues and I reassure them—providing a window into the expert care their loved ones will receive and explaining how their conditions are likely to improve by the time they leave,” he says. “They come away feeling empowered and so much better about the journey ahead, and I love being part of that process.”

Thelma Mata is a Social Services case aide in LAJH’s Newman Building, located at the Eisenberg Village campus. She started her career at LAJH in 1991 working in the kitchen, and gradually rose through the ranks, eventually becoming a certified nursing assistant and transitioning to the Social Services team.

“I’m responsible for ensuring that our residents’ quality of life is good, which involves things like doing evaluations of their needs, coordinating their care plans, and seeing that their emotional wellbeing is attended to,” Mata says. “I interact with residents and families every day, and I also collaborate with vendors to source equipment like walkers and diabetic shoes, and with doctors’ offices to schedule vision, hearing, podiatry, and dental appointments. I absolutely love my job.”

The responsibilities of Social Services staff are vast: They monitor residents’ cognition, mood, and behavior, and they also distribute mail, keep inventories of residents’ belongings, coordinate virtual calls with families who live out of town, and undertake other essential tasks. Their work is integral to LAJH’s success—and it is why Director of Social Services Kimberlee Marsh refers to the department as “the glue that keeps the organization running smoothly.”

“We are the conduit between departments at LAJH, facilitating communication to keep everybody on the same page,” Marsh says. “Beyond the logistics, the most important part of our job is the bond, rapport, and trust we build with residents and families.”

Based in the Joyce Eisenberg-Keefer Medical Center on the Grancell Village campus, Marsh—a licensed clinical social worker—oversees three full-time social workers and three full-time Social Services case aides. Her team partners with other LAJH colleagues to create an environment that is truly special.

“The core values of service, social justice, dignity and worth of the person, importance of human relationships, integrity, and competence are all reflected every day here at LAJH, by all staff,” Marsh says. “I am especially proud of our Social Services teams, which excel at providing person-centered care. It’s an approach that fuels our sense of purpose and showcases our deep commitment to serving our community.”

Social Services Staff - Joyce Eisenberg-Keefer Building
Thelma Mata - Eisenberg Village Social Services


 

Sign up for the Los Angeles Jewish Health newsletter, Connections.

Recent Articles

Jun 3

Los Angeles Jewish Health Receives Prestigious Certification from the American Heart Association

As the largest single-source senior care provider in the area, Los Angeles Jewish Health is recognized as a distinguished leader in the field committed to making a positive difference in seniors’ lives. The American Heart Association (AHA) recently recognized the quality of care at Los Angeles Jewish Health by awarding the organization its Skilled Nursing Facility Heart Failure Certification. Fewer than 1 percent of nursing facilities nationwide hold this distinction.LAJH is one of the first Jewish facilities to receive this certification, and the first outside New York and New Jersey.“This prestigious recognition reflects the dedication of our healthcare team, who have provided exceptional care for more than 114 years since LAJH’s founding,” says Dale Surowitz, chief executive officer and president of LAJH. “As seniors live longer and their medical challenges grow in complexity, we are proud to be keeping pace, setting national standards for excellence in cardiac care, and in geriatric care more broadly, that are enabling seniors to make the most of their later years.”The certification provides an evidence-based framework for evaluating skilled nursing facilities against the AHA’s rigorous requirements for heart failure care including program management, patient and caregiver education and support, care coordination, clinical management, and clinical improvement.CHF Certification TeamNoah Marco, MD, CMD, LAJH’s chief medical officer, says the organization’s state-of-the-art heart failure management unit continues to demonstrate transformative approaches to care.“Twenty percent of heart failure patients admitted to the hospital are brought back to the hospital within 30 days of discharge. But our unit, by preserving patients’ independence, managing their multiple chronic conditions, and empowering those we serve to meet their goals, has a readmission rate of under 2%,” Dr. Marco says. “The AHA’s certification is a meaningful endorsement of our approach and our impact across Southern California.”Mark Taper Building Administrator Charlette Ofrecio notes that a wide range of factors drive the unit’s success, among them its focus on coordinated compassionate care.“Each of our residents in the unit benefits from a deeply collaborative team including a cardiologist who oversees the program and regularly reviews each resident’s clinical status with our interdisciplinary staff,” Ofrecio says. “Through the combined expertise of pharmacy, dietary, and nursing, along with innovative, noninvasive monitoring technology, we’re able to proactively manage heart failure and provide meaningful education to residents and families for success at home.”Dr. Marco says that, while an unplanned hospitalization is an extremely stressful event in the lives of older adults and their families, LAJH’s heart failure management unit can offer critical peace of mind.“Our staff have the knowledge and expertise necessary to address one of the most challenging chronic diseases that older adults can face,” he says. “Heart failure patients who come to us can rest assured that there is literally nowhere else in our community better equipped to provide the specialized care they need.”
Read More
Jun 3

New Sculpture Honors Beloved Los Angeles Jewish Health Donor

When Dr. Rosalyn Heyman passed away in 2021, Los Angeles Jewish Health (LAJH) lost a staunch supporter and dear friend. But she remained dedicated to the organization to the end, leaving a significant bequest to continue advancing its vital mission. To recognize Heyman’s generosity, LAJH commissioned a sculpture in her honor, unveiling the piece last month in a dedication ceremony that celebrated her enduring legacy.The sculpture, entitled “Tanya’s Gift,” is the work of noted local artist Jonathan Bickart, whose installations are on display at UCLA, Griffith Park, and other locations across Los Angeles. Featured prominently on LAJH’s Grancell Village campus between the Joyce Eisenberg-Keefer Medical Center, the Mark Taper Building, and the Schulman Medical Building, the sculpture depicts a young girl sitting atop a stack of books—a tribute to Heyman’s distinguished career as a pioneering figure in the L.A. education landscape.“Rosalyn was an amazing person who made an incredible impact on her community,” says Aaron Levinson, LAJH’s vice president for planned giving. “She started out as a teacher with the Los Angeles Unified School District, then became one of the district’s first female principals [of Berendo Junior High], and ultimately rose to serve as the district’s assistant superintendent of secondary education.”Levinson says Heyman’s stories of her time at LAUSD were larger than life.“Rosalyn was unbelievably bold and seriously funny,” he recalls. “She used to tell me she wanted to write her memoir and call it Bad Things I Did With Good Results. For instance, when she took over at Berendo, it was the worst-performing school in the district, and there was significant gang activity, with kids storing knives and guns in their lockers. One day, she started cracking down by opening up every locker and confiscating all the weapons. She knew she’d never get official permission to do it, but went ahead anyway, and when I asked her about whether she was worried she would get in trouble, she said, ‘What were the kids or their parents going to say to me: Someone came in and stole my gun?’ Her plan went off without a hitch, and she ended up turning the school around.”Heyman’s professional success was mirrored by her philanthropic achievements. She was involved with numerous charitable causes, but, says her friend and estate attorney, Chuck Tigerman, she had a special affection for Los Angeles Jewish Health.“Rosalyn was a devout agnostic, but she was culturally very Jewish, and proudly so. She lived for a time at Fountainview at Eisenberg Village, and later in her life, as her health deteriorated, she moved to the Joyce Eisenberg-Keefer Medical Center for skilled nursing assistance. She had the resources to go anywhere, but she chose LAJH,” Tigerman said.Following Heyman’s death, LAJH staff commissioned the sculpture in her honor, selecting Bickart and fellow artist Tanya Ragir for the work.“Tanya had a tragic ending because she received an unexpected brain cancer diagnosis, so she wasn’t able to do much on the sculpture, but I discussed it with her and showed her my progress until her death,” Bickart says. “When it was finished, we decided to name the sculpture ‘Tanya’s Gift’ in her memory.”Given Heyman’s passion for education and learning, Bickart incorporated space for a small lending library at the base of the statue, allowing passersby to leave a book for others or to take one for themselves. With a wink to Heyman, Bickart also gave one of the books in the sculpture itself the title she had selected for her own memoir, Bad Things I Did With Good Results.“The sculpture is really beautiful, but more importantly, it captures the spirit of a truly special person,” Levinson says. “We were truly fortunate to have Rosalyn Heyman in our orbit.”To learn more about making bequests to Los Angeles Jewish Health, contact Aaron Levinson at (818) 757-4416 or [email protected].
Read More
May 13

Los Angeles Jewish Health Earns Rare American Heart Association Certification for Excellence in Heart Failure Care

LAJH is among fewer than 1% of nursing facilities nationwide to earn this designation, and the first Jewish facility outside of NY or NJ  LOS ANGELES – Los Angeles Jewish Health (LAJH) has received the American Heart Association’s Skilled Nursing Facility Heart Failure Certification, a distinction held by fewer than 1% of nursing facilities nationwide recognized for excellence in evidence-based heart failure care. LAJH is one of the first Jewish facilities to receive this certification, and the first outside of New York or New Jersey.LAJH is the largest single-source senior care provider in Los Angeles. Across the organization, LAJH serves more than 4,000 seniors each year, including those in skilled nursing facilities who receive 24/7 specialized heart failure care.The certification provides an evidence-based framework for evaluating skilled nursing facilities against the American Heart Association’s rigorous requirements for heart failure care, including program management, patient and caregiver education and support, care coordination, clinical management, and quality improvement.“This prestigious recognition reflects the dedication of our healthcare team, who have provided exceptional care for more than 114 years since LAJH’s founding,” said Dale Surowitz, Chief Executive Officer and President of Los Angeles Jewish Health. “Amid the challenge of a growing number of seniors, we are committed to delivering comprehensive care for all, rooted in our Jewish values.”“Participation in this certification benefits the patient and the facility by standardizing care practices,” said Cory Woods, DNP, MHA, MSN, RN, volunteer chair of the American Heart Association’s Quality Certification Business Management Committee and assistant chief clinical officer at Rockport Healthcare Services in Los Angeles. “When there are clear processes during every phase of care, patients have the best opportunity for positive outcomes.”Dr. Noah Marco, Chief Medical Officer of Los Angeles Jewish Health, added, “Patients with heart failure require specialized, closely coordinated support, and we are proud of the systems we’ve built to provide care that is both effective and compassionate. As our team helps seniors navigate a wide range of cardiac conditions, we continue to innovate and adopt best practices to strengthen patient outcomes. The AHA’s certification is a meaningful endorsement of our approach and our impact across Southern California.” ### Founded in 1912, Los Angeles Jewish Health (formerly Los Angeles Jewish Home) is the largest non-profit, single-source provider of comprehensive senior healthcare services in the Los Angeles area, serving nearly 4,000 people each year. At Los Angeles Jewish Health, thousands of seniors benefit from community-based and in-residence care and services. Programs include independent living; assisted living; senior behavioral health; short-term rehabilitation; skilled nursing; Brandman Centers for Senior Care PACE; and geriatric and memory care. Los Angeles Jewish Health is also home to the Annenberg School of Nursing.
Read More