At LAJH, Social Services Department Elevates Care and Improves Residents’ Lives

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At Los Angeles Jewish Health, Social Services Department Elevates Care and Improves Residents’ Lives

Apr 1, 2026

The staff at Los Angeles Jewish Health is the secret ingredient that makes it one of the city’s most sought-after destinations for residential senior care. Among the many teams central to LAJH’s reputation and impact is the Social Services Department, which sets a high bar for professionalism and touches nearly every aspect of residents’ lives.

From their very first encounter with LAJH, residents and families look to the Social Services Department for guidance. With dedicated teams at every location, staff provide specialized support tailored to each program. This structure allows staff to build personal connections and address the specific circumstances of everyone in their care.

“I help individuals who have been hospitalized navigate the admissions process as they assess options for rehabilitation after discharge,” says Jared Hutchings, a resident services coordinator at the Mark Taper Building on the Grancell Village campus. “It’s my job to hold their hands and answer their questions about everything from the services we provide, to the daily schedule here, to the role insurance will play in covering the cost of their care.”

Hutchings, who has worked at LAJH for 13 years, says that allaying prospective residents’ anxieties is a task he takes seriously.

“Families come in experiencing a huge mix of emotions, and my colleagues and I reassure them—providing a window into the expert care their loved ones will receive and explaining how their conditions are likely to improve by the time they leave,” he says. “They come away feeling empowered and so much better about the journey ahead, and I love being part of that process.”

Thelma Mata is a Social Services case aide in LAJH’s Newman Building, located at the Eisenberg Village campus. She started her career at LAJH in 1991 working in the kitchen, and gradually rose through the ranks, eventually becoming a certified nursing assistant and transitioning to the Social Services team.

“I’m responsible for ensuring that our residents’ quality of life is good, which involves things like doing evaluations of their needs, coordinating their care plans, and seeing that their emotional wellbeing is attended to,” Mata says. “I interact with residents and families every day, and I also collaborate with vendors to source equipment like walkers and diabetic shoes, and with doctors’ offices to schedule vision, hearing, podiatry, and dental appointments. I absolutely love my job.”

The responsibilities of Social Services staff are vast: They monitor residents’ cognition, mood, and behavior, and they also distribute mail, keep inventories of residents’ belongings, coordinate virtual calls with families who live out of town, and undertake other essential tasks. Their work is integral to LAJH’s success—and it is why Director of Social Services Kimberlee Marsh refers to the department as “the glue that keeps the organization running smoothly.”

“We are the conduit between departments at LAJH, facilitating communication to keep everybody on the same page,” Marsh says. “Beyond the logistics, the most important part of our job is the bond, rapport, and trust we build with residents and families.”

Based in the Joyce Eisenberg-Keefer Medical Center on the Grancell Village campus, Marsh—a licensed clinical social worker—oversees three full-time social workers and three full-time Social Services case aides. Her team partners with other LAJH colleagues to create an environment that is truly special.

“The core values of service, social justice, dignity and worth of the person, importance of human relationships, integrity, and competence are all reflected every day here at LAJH, by all staff,” Marsh says. “I am especially proud of our Social Services teams, which excel at providing person-centered care. It’s an approach that fuels our sense of purpose and showcases our deep commitment to serving our community.”

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At Los Angeles Jewish Health, Social Services Department Elevates Care and Improves Residents’ Lives

The staff at Los Angeles Jewish Health is the secret ingredient that makes it one of the city’s most sought-after destinations for residential senior care. Among the many teams central to LAJH’s reputation and impact is the Social Services Department, which sets a high bar for professionalism and touches nearly every aspect of residents’ lives.From their very first encounter with LAJH, residents and families look to the Social Services Department for guidance. With dedicated teams at every location, staff provide specialized support tailored to each program. This structure allows staff to build personal connections and address the specific circumstances of everyone in their care.“I help individuals who have been hospitalized navigate the admissions process as they assess options for rehabilitation after discharge,” says Jared Hutchings, a resident services coordinator at the Mark Taper Building on the Grancell Village campus. “It’s my job to hold their hands and answer their questions about everything from the services we provide, to the daily schedule here, to the role insurance will play in covering the cost of their care.”Hutchings, who has worked at LAJH for 13 years, says that allaying prospective residents’ anxieties is a task he takes seriously.“Families come in experiencing a huge mix of emotions, and my colleagues and I reassure them—providing a window into the expert care their loved ones will receive and explaining how their conditions are likely to improve by the time they leave,” he says. “They come away feeling empowered and so much better about the journey ahead, and I love being part of that process.”Thelma Mata is a Social Services case aide in LAJH’s Newman Building, located at the Eisenberg Village campus. She started her career at LAJH in 1991 working in the kitchen, and gradually rose through the ranks, eventually becoming a certified nursing assistant and transitioning to the Social Services team.“I’m responsible for ensuring that our residents’ quality of life is good, which involves things like doing evaluations of their needs, coordinating their care plans, and seeing that their emotional wellbeing is attended to,” Mata says. “I interact with residents and families every day, and I also collaborate with vendors to source equipment like walkers and diabetic shoes, and with doctors’ offices to schedule vision, hearing, podiatry, and dental appointments. I absolutely love my job.”The responsibilities of Social Services staff are vast: They monitor residents’ cognition, mood, and behavior, and they also distribute mail, keep inventories of residents’ belongings, coordinate virtual calls with families who live out of town, and undertake other essential tasks. Their work is integral to LAJH’s success—and it is why Director of Social Services Kimberlee Marsh refers to the department as “the glue that keeps the organization running smoothly.”“We are the conduit between departments at LAJH, facilitating communication to keep everybody on the same page,” Marsh says. “Beyond the logistics, the most important part of our job is the bond, rapport, and trust we build with residents and families.”Based in the Joyce Eisenberg-Keefer Medical Center on the Grancell Village campus, Marsh—a licensed clinical social worker—oversees three full-time social workers and three full-time Social Services case aides. Her team partners with other LAJH colleagues to create an environment that is truly special.“The core values of service, social justice, dignity and worth of the person, importance of human relationships, integrity, and competence are all reflected every day here at LAJH, by all staff,” Marsh says. “I am especially proud of our Social Services teams, which excel at providing person-centered care. It’s an approach that fuels our sense of purpose and showcases our deep commitment to serving our community.”