Nondiscrimination & Language Assistance

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Nondiscrimination & Language Assistance

Discrimination is Against the Law

Los Angeles Jewish Health complies with applicable Federal civil rights laws (including Section 1557 of the Patient Protection and Affordable Care Act, 45 CFR Part 92) and California state civil rights laws (including the Unruh Civil Rights Act, Cal. Civ. Code § 51, and Cal. Health & Safety Code § 1260).   Los Angeles Jewish Health does not exclude people, treat them less favorably, or discriminate on the basis of race, color, national origin, ancestry, ethnic group identification, age, disability (physical or mental), sex, pregnancy or related conditions, sexual orientation, gender identity, gender expression, medical condition, genetic information, or marital status. 

Los Angeles Jewish Health:

Provides free aids and services to people with disabilities to communicate effectively with us, such as:

  • Qualified sign language interpreters
  • Written information in other formats (large print, audio, accessible electronic formats, other formats)

Provides free language services to people whose primary language is not English, such as:

  • Qualified interpreters
  • Information written in other languages

Language Assistance Services (California)

If you speak another language, language assistance services, free of charge, are available to you. Call 1-855-227-3745 (TTY: 1-800-735-2929 or 711). 

  • Spanish: ATENCIÓN: Si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 1-855-227-3745 (TTY: 1-800-735-2929).
  • Chinese: 注意：如果您使用繁體中文，您可以免費獲得語言援助服務。請致電 1-855-227-3745 (TTY: 1-800-735-2929)。
  • Vietnamese: CHÚ Ý: Nếu bạn nói Tiếng Việt, có các dịch vụ hỗ trợ ngôn ngữ miễn phí dành cho bạn. Gọi số 1-855-227-3745 (TTY: 1-800-735-2929).
  • Tagalog: PAUNAWA: Kung nagsasalita ka ng Tagalog, maaari kang gumamit ng mga serbisyo ng tulong sa wika nang walang bayad. Tumawag sa 1-855-227-3745 (TTY: 1-800-735-2929).
  • Korean: 주의: 한국어를 사용하시는 경우, 언어 지원 서비스를 무료로 이용하실 수 있습니다. 1-855-227-3745 (TTY: 1-800-735-2929) 번으로 전화해 주십시오.
  • Armenian: ՈՒՇԱԴՐՈՒԹՅՈՒՆ՝ Եթե խոսում եք հայերեն, ապա ձեզ անվճար կարող են տրամադրվել լեզվական աջակցության ծառայություններ: Զանգահարեք 1-855-227-3745 (TTY: 1-800-735-2929):
  • Persian (Farsi): توجه: اگر به زبان فارسی گفتگو می کنید، تسهیلات زبانی بصورت رایگان برای شما فراهم می باشد. با 1-855-227-3745 (TTY: 1-800-735-2929) تماس بگیرید.
  • Russian: ВНИМАНИЕ: Если вы говорите на русском языке, то вам доступны бесплатные услуги перевода. Звоните 1-855-227-3745 (TTY: 1-800-735-2929).
  • Arabic: ملحوظة: إذا كنت تتحدث العربية، فإن خدمات المساعدة اللغوية تتوافر لك بالمجان. اتصل برقم 1-855-227-3745 (رقم هاتف الصم والبكم: 1-800-735-2929).
  • Japanese: 注意事項：日本語を話される場合、無料の言語支援をご利用いただけます。1-855-227-3745 (TTY: 1-800-735-2929) まで、お電話にてご連絡ください。
  • Punjabi: ਧਿਆਨ ਦਿਓ: ਜੇ ਤੁਸੀਂ ਪੰਜਾਬੀ ਬੋਲਦੇ ਹੋ, ਤਾਂ ਭਾਸ਼ਾ ਵਿੱਚ ਸਹਾਇਤਾ ਸੇਵਾ ਤੁਹਾਡੇ ਲਈ ਮੁਫਤ ਉਪਲਬਧ ਹੈ। 1-855-227-3745 (TTY: 1-800-735-2929) 'ਤੇ ਕਾਲ ਕਰੋ।
  • Khmer (Cambodian): ប្រយ័ត្ន៖ បើអ្នកនិយាយ ភាសាខ្មែរ, សេវាជំនួយផ្នែកភាសា ដោយមិនគិតឈ្នួល គឺអាចមានសំរាប់បំរើអ្នក។ ទូរស័ព្ទ 1-855-227-3745 (TTY: 1-800-735-2929)។
  • Hmong: LUS CEEB TOOM: Yog tias koj hais lus Hmoob, cov kev pab cuam los lus hmoob muaj rau koj dawb. Hu rau 1-855-227-3745 (TTY: 1-800-735-2929).
  • Hindi: ध्यान दें: यदि आप हिंदी बोलते हैं तो आपके लिए मुफ्त में भाषा सहायता सेवाएं उपलब्ध हैं। 1-855-227-3745 (TTY: 1-800-735-2929) पर कॉल करें।
  • Thai: ข้อความ: ถ้าคุณพูดภาษาไทย คุณสามารถใช้บริการช่วยเหลือทางภาษาได้ฟรี โทร 1-855-227-3745 (TTY: 1-800-735-2929) 

If you need these services or wish to file a civil rights grievance, contact:
Los Angeles Jewish Health
Timothy Carlson, RN, Chief Nursing Officer
7150 Tampa Ave.
Reseda, CA 91335
Phone: 855.227.3745 | Email: [email protected]

The Civil Rights Coordinator is responsible for coordinating Los Angeles Jewish Health's efforts to comply with federal and state civil rights laws and will handle civil rights grievances promptly and equitably.

If you believe that Los Angeles Jewish Health has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office of Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:

U.S. Department of Health and Human Services
200 Independence Avenue, SW Room 509F
HHH Building
Washington, D.C. 20201
1-800-368-1019, 800-537-7697 (TDD)

Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html

 

California Civil Rights Department (CRD):

California Department of Public Health (CDPH) – Licensing & Certification

To file a complaint regarding healthcare facility licensing or patient care:

CDPH Los Angeles District Office
3400 Aerojet Avenue, Suite 323, El Monte, CA 91731
Phone: 626-569-3724 | Toll-Free: 1-800-228-1019| Online: cdph.ca.gov

California Department of Managed Health Care (DMHC)

To file a grievance regarding health plan or managed care rights:
Help Center Phone: 888-466-2219 | TDD: 877-688-9891 | Online: HealthHelp.ca.gov