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Compliance

Open Payments Database

The Open Payments database is a federal tool used to search payments made by drug and device companies to physicians and teaching hospitals. It can be found at https://openpaymentsdata.cms.gov.

For informational purposes only, a link to the federal Centers for Medicare and Medicaid Services (CMS) Open Payments web page is provided here. The federal Physician Payments Sunshine Act requires that detailed information about payment and other payments of value worth over ten dollars ($10) from manufacturers of drugs, medical devices, and biologics to physicians and teaching hospitals be made available to the public.

RCFE Regulations in California

Residential Care Facilities for the Elderly (RCFEs) in California, which encompass Assisted Living, Memory Care, and Continuing Care Retirement Communities (CCRCs), are highly regulated with a robust body of laws and regulations designed to promote resident independence and self-direction to the greatest extent possible in a residential, nonmedical setting. The California Department of Social Services, Community Care Licensing Division (CCLD) and Continuing Care Contracts Branch enforces these laws and regulations through the initial licensing process and periodic inspections.

RCFEs are regulated by the California Code of Regulations Title 22 , Division 6, Chapter 8. In addition, the RCFE Act establishes additional statutory requirements in many of the same areas as Title 22, and the Evaluator Manual is used for the application and enforcement of laws, policies, and procedures. Additional rules governing Continuing Care Retirement Communities are found in the Health and Safety Code and in the Evaluator Manual for RCFEs with Continuing Care.

There are also new laws which are not yet reflected in the regulations. Although the state has fallen behind in updating the regulations to reflect these new laws, the statutory requirements are in effect and being enforced throughout the state.

TERMS OF USE

Welcome to our website for Los Angeles Jewish Health (“LAJH”). We offer this site to help residents and prospective residents and their families make decisions regarding senior living and senior care. We have established a few ground rules to help make this site helpful and safe for all our visitors. Please carefully read all of these terms and conditions (the “Terms of Use”) prior to using this site. If you do not agree to these Terms of Use or the Privacy Policy, do not use this website.

Applicability & Acceptance of Terms

By using this site, you expressly agree to these terms and conditions without limitation or qualification. If you choose not to agree to these terms, then you may not use this site. Los Angeles Jewish Health reserves the right to change these terms and conditions at any time without prior notice to you. You agree that each visit you make to this site shall be subject to the then-current Terms of Use. By accessing and/or browsing this site, you accept without limitation or qualification these Terms of Use and acknowledge that any other agreement between you and Los Angeles Jewish Health regarding the subject matter hereof is superseded and of no force or effect.

Right to Use Site

You represent and warrant to Los Angeles Jewish Health that you are at least 18 years of age or have obtained the prior consent of your parents and that you possess the legal right and ability to enter into this Agreement, including without limitation that you have the authority to contractually bind the organization that you represent.

Privacy Policy

Los Angeles Jewish Health cares about your privacy concerns. For additional information, please read our privacy policy in full here, which is incorporated into and made part of this Terms of Use.

Copyright

This site, including all material contained in this site, is protected by copyright unless specifically indicated otherwise. The protected materials include but are not limited to text, graphics, photographs, videos, logos, buttons, icons and images. Such material may not be used except as provided in these terms and conditions without the express written permission of Los Angeles Jewish Health. Subject to these terms and conditions, Los Angeles Jewish Health grants you limited, revocable, non-transferrable, and non-exclusive permission to access and use this site only to display the site on your Internet browser and to print or copy portions of this site solely for your personal, non-commercial use only, provided that you retain all copyright and other ownership notices contained on the materials. You may not, however, distribute, modify, transmit, reuse, report, or develop derivative works from such materials, or otherwise use the contents of the site for public or commercial purposes. This includes the use of any text, images, audio and/or video without express written permission of Los Angeles Jewish Health. The images of people or places displayed on this site are either owned by Los Angeles Jewish Health or are used with permission. The use of these images is prohibited unless specifically permitted by these Terms of Use or specific permission provided elsewhere. Any unauthorized use of these images may violate copyright laws, trademark laws, the laws of privacy and publicity, and/or communications regulations and statutes.

Notice of and Procedure for Copyright Infringement

Los Angeles Jewish Health respects others’ intellectual and proprietary rights. In accordance with the Digital Millennium Copyright Act, Los Angeles Jewish Health has designated a Copyright Agent to receive notice of claims of alleged copyright infringement on the site. If you believe that your copyrighted material has been used or copied in a way that constitutes copyright infringement and such infringement is occurring on this site, please send Los Angeles Jewish Health’s Designated Agent (identified below) a notice containing the following:

  1. An electronic or physical signature of the person authorized to act on behalf of the owner of the copyrighted work(s) that is/are alleged to have been infringed;
  1. A description of the copyrighted work(s) that you claim is/are infringing and the location where the original or an authorized copy of the copyrighted work(s) exists/exist (for example, the URL of website where the copyrighted work(s) is/are lawfully published; the name, edition and page(s) of a book, etc.);
  1. A description of where the material that you claim is/are infringing is/are located on this site, including the URL, so that Los Angeles Jewish Health can locate the material;
  1. Your name, address, telephone number and email address;
  1. A statement that you have a good faith belief that the use of the material identified in the notice is not authorized by the copyright owner, its agent, or applicable law; and
  1. A statement by you, under penalty of perjury, that the above information is accurate and that you are the copyright owner or are authorized to act on behalf of the copyright owner.

NOTE: THE NOTICE REQUIRED BY THIS SECTION IS EXCLUSIVELY FOR NOTIFYING LOS ANGELES JEWISH HEALTH THAT COPYRIGHTED WORK(S) MAY HAVE BEEN INFRINGED. DO NOT SEND ANY NOTICES OR INQUIRIES UNRELATED TO ALLEGED COPYRIGHT INFRINGEMENT TO LOS ANGELES JEWISH HEALTH’S DESIGNATED AGENT. SUCH NOTICES OR INQUIRIES SHOULD INSTEAD BE SENT TO THE EMAIL ADDRESS OR MAILING ADDRESS LISTED BELOW IN THE SECTION TITLED “CONTACT INFORMATION”.

Contact Information

Please send any notices, questions, comments or concerns regarding this website (other than notifications of claimed copyright infringement) to:

LAJH Website Coordinator
Los Angeles Jewish Health

7150 Tampa Ave.

Reseda, CA 91331

Availability and Use of Site

Access to this site may be interrupted from time to time and may not be error free or bug free. The availability of this site depends on many factors, including some factors that are beyond Los Angeles Jewish Health’s control, such as your connection to the Internet and the Internet backbone. Los Angeles Jewish Health shall not be liable to you if you cannot use this site due to any reason beyond Los Angeles Jewish Health’s control.

Disclaimers of Warranties and Limitations on Liability

THIS SITE IS PROVIDED TO YOU ON AN “AS IS” BASIS. Los Angeles Jewish Health makes no representations or warranties of any kind, express or implied, as to the operation of this site or to the information contained therein. This includes, but is not limited to, the text, reviews, graphics, audio, video, downloads, attachments, icons, buttons, images, services and products contained on this site. Los Angeles Jewish Health fully disclaims, to the full extent permissible under applicable law, all warranties, express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Neither Los Angeles Jewish Health nor any other person or entity involved in creating, producing or delivering this site, shall be liable for any damages of any kind arising from the use of this site, including, but not limited to, direct, indirect, incidental, punitive, and consequential damages or from your reliance on the quality, accuracy, or reliability of the business listings, ratings, reviews (including their content, order and display), or metrics found on, used on, or made available through the site. This limitation of liability applies without limitation to any damages or injury caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communication line failure, theft or destruction or unauthorized access to, alteration of, or use of record, whether for breach of contract, tortuous behavior, negligence, or under any other cause of action. Los Angeles Jewish Health shall not assume responsibility and shall not be liable for any damages to, or viruses that may infect your computer equipment or other property on account of your access to, use of, or browsing in this site, or of your downloading of any materials, data, text, images, video, or audio from this site. Los Angeles Jewish Health assumes no responsibility or liability arising from the content of this site, as well as any offsite pages or additional sites linked to this site, for any error, defamation, invasion of privacy, libel, slander, omission, falsehood, obscenity, pornography, profanity, danger or inaccuracy contained therein. Los Angeles Jewish Health may fully cooperate with any law enforcement authorities or court order requesting or directing the disclosure of the identity of any person posting any such information or materials.

Accuracy of Web Sites Including Future Revisions

While Los Angeles Jewish Health uses reasonable efforts to include accurate, up-to-date information on this site, Los Angeles Jewish Health does not make any representations or warranties as to the site’s accuracy. Los Angeles Jewish Health assumes no responsibility or liability for any errors or omissions in the content of this site. Los Angeles Jewish Health does not warrant or represent that your use of materials on this site will not infringe rights of third parties not owned by or affiliated with Los Angeles Jewish Health, and you assume any such risk associated with your use of this site.

Links

As a courtesy to you, this site may offer links to other websites. Some of these sites may be affiliated with Los Angeles Jewish Health, while others are not. Los Angeles Jewish Health has not reviewed all other sites which may be linked to this site and is not responsible for the contents of any off-site pages or any other sites linked to this site.

Confidential Information

DO NOT SEND ANY CONFIDENTIAL INFORMATION OR PATIENT HEALTH INFORMATION TO THIS SITE. Any communication or material that you transmit to this site by electronic mail or otherwise, including any data, questions, comments, suggestions, or the like is and will be treated as non-confidential and non-proprietary. You agree that such information is non-confidential and non-proprietary. Anything that you transmit or post to this site may be used by Los Angeles Jewish Health or its affiliates for any purpose, including, but not limited to reproduction, disclosure, transmission, publication, broadcast, and posting. Furthermore, Los Angeles Jewish Health is free to use any ideas, concepts, know-how or techniques contained in any communication you send to this site for any purpose whatsoever.

User Conduct

You are the sole person that is responsible for any and all information that you post, upload, email or transmit to or from this site, including, but not limited to, all information, reviews, data, text, software, music, sound, photographs, graphics, video, audio, messages, or other material. You may not post or transmit any unlawful, threatening, libelous, defamatory, obscene, scandalous, inflammatory, pornographic, or profane materials or any material that could constitute or encourage conduct that would be considered a criminal offense, give rise to civil liability, or otherwise violate any law. You may not collect or store personal information about other users or stalk or harass another user.

Content

“Content” means text, images, photos, audio, video, location data, and all other forms of data or communication. “Your content” means content that you submit or transmit to, through, or in connection with the site such as ratings, reviews, compliments, and information that you publicly display. You alone are responsible for your content, and once published, it cannot always be withdrawn. You assume all risks associated with your content including anyone’s reliance on its quality, accuracy, or reliability or any disclosure by you of information in your content that makes you personally identifiable. You may not imply that your content is in any way sponsored or endorsed by Los Angeles Jewish Health. You own your content. However, you hereby grant to Los Angeles Jewish Health the perpetual, irrevocable, and royalty-free right and license to use your content in a number of different ways including publicly displaying it, reformatting it, incorporating it into advertisements and other works, creating derivative works from it, promoting it, and distributing it. By “use” we mean use, copy, publicly perform and display, reproduce, distribute, modify, translate, remove, analyze, commercialize, and prepare derivative works from your content. Moreover, Los Angeles Jewish Health may alter or modify your content, or remove your content from the site entirely, in its sole discretion and without requiring your permission or notice to you. However, Los Angeles Jewish Health owns the Los Angeles Jewish Health content, including but not limited to visual interfaces, interactive features, graphics, design, compilation, including but not limited to our compilation of user content and other site content, computer code, products, software, aggregate user review ratings, and all other elements and components of the site excluding your content, user content and third party content. We have no obligation to retain or provide you with copies of your content, nor do we guarantee any confidentiality with respect to your content. It is a violation of our User Conduct guidelines to, for example, write a fake or defamatory review, trade reviews with other businesses, or compromise someone or be compensated to write a review. You also agree not to, and will not assist, encourage, or enable others to access, retrieve or index any portion of the site for purposes of constructing or populating a searchable database of business reviews.

Reviews

Reviews shall be accurate and not misleading, indicative of a personal experience, and apply directly to the community upon whose page it is left by the reviewer.

Termination

In addition to any other legal or equitable remedies, Los Angeles Jewish Health may, without prior notice to you, deny your access to and use of this site, in whole or in part, and/or revoke any or all of your other rights granted under this Agreement. Any termination of this Agreement shall not affect the respective rights and obligations of the parties arising before the date of termination.

Indemnity

You agree to indemnify, defend, and hold harmless Los Angeles Jewish Health, its subsidiaries and affiliates, agents, officers, directors, attorneys, or other employees from any claim or demand, including reasonable attorneys’ fees, made by anyone due to or arising from content you submit, post, transmit, or make available through this site, your use of this site, your connection to this site, your violation of these Terms of Use, or your violation of any rights of another.

Applicable Law & General Information

This site is created and controlled by Los Angeles Jewish Health in Los Angeles, CA, USA. As such, the laws of the California and the United States shall apply to these Terms of Use, including the Los Angeles Jewish Health Privacy Policy, without giving effect to any principles of conflicts of laws. You agree to submit to the personal jurisdiction of the state and federal courts located in the California for any claim or dispute against Los Angeles Jewish Health arising under these Terms of Use, including the Los Angeles Jewish Health Privacy Policy. This provision shall survive termination for any reason.

This shall be the entire agreement, superseding all prior agreements between you and Los Angeles Jewish Health regarding this site. If any portion of these Terms of Use is found to be void, invalid or otherwise unenforceable, then that portion shall be deemed to be superseded by a valid, enforceable provision that matches the intent of the original provision as closely as possible. In such event, the remainder of these Terms of Use shall continue to be enforceable and valid according to terms contained herein.

You must file any claim arising from the use of this site within one year from the date on which the claim arises. The failure of Los Angeles Jewish Health to exercise or enforce any right or provision of the Terms of Use shall not constitute a waiver of said right or provision. Finally, the section titles in the Terms of Use are for your convenience only and carry no contractual or legal effect whatsoever.

Website Privacy Notice

We recognize that you may be concerned about our use and disclosure of your personal information. Your privacy is very important to us, and the following will inform you of the information that we, Los Angeles Jewish Health, may collect from you, and how it is used. By using our website, LAJHealth.org, you are accepting the practices described in this policy.

Information Collection

We may collect non-personal information, such as a domain name and IP Address. The domain name and IP address reveals nothing personal about you other than the IP address from which you have accessed our site. We may also collect information about the type of Internet browser you are using, operating system, what brought you to our Website, as well as which of our Web pages you have accessed.

Additionally, if you communicate with us regarding our Website or our services, we will collect any information that you provide to us in any such communication.

We may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Information Use

We use the collected information primarily for our own internal purposes, such as providing, maintaining, evaluating, and improving our services and Website, fulfilling requests for information, and providing customer support.

Security

We follow generally accepted industry standards to protect the information submitted to us, both during transmission and once we receive it.

If we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

Cookies

We use "cookies" on this site. A cookie is a piece of data stored on a site visitor's hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.

Sharing

We will not sell or otherwise provide the information we collect to outside third parties for the purpose of direct or indirect mass email marketing.

We will disclose personal information and/or an IP address, when required by law or in the good-faith belief that such action is necessary to:

  • Cooperate with the investigations of purported unlawful activities and conform to the edicts of the law or comply with legal process served on our company
  • Protect and defend the rights or property of our Website and related properties
  • Identify persons who may be violating the law, the rights of third parties, or otherwise misusing our Website or its related properties

Please keep in mind that whenever you voluntarily disclose personal information online - for example through e-mail, discussion boards, or elsewhere - that information can be collected and used by others. In short, if you post personal information online that is accessible to the public, you may receive unsolicited messages from other parties in return.

Ultimately, you are solely responsible for maintaining the secrecy of your personal information. Please be careful and responsible whenever you are online.

Links

This Website may contain links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

Surveys & Contests

From time-to-time our site may request information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.

Consent

By using this Website, you consent to the collection and use of information as specified above. If we make changes to our Privacy Policy, we will post those changes on this page. Please review this page frequently to remain up-to-date with the information we collect, how we use it, and under what circumstances we disclose it. You must review the new Privacy Policy carefully to make sure you understand our practices and procedures.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at or via mail Attn: Privacy Officer, 7150 Tampa Ave., Reseda, CA 91331.

Los Angeles Jewish Health Social Media Public Policy

As an organization that promotes conversation about health and community, we at Los Angeles Jewish Health welcome the engagement of our social media followers. Our postings on social media receive a variety of comments, and many of such comments contribute to our social media pages. However, we reserve the right to remove comments and/or content on Los Angeles Jewish Health posts/pages that we identify as dangerous or inappropriate.

Comments/content are subject to removal if identified as:

  • Threatening, abusive or hateful
  • Obscene or indecent
  • Defamatory or libelous
  • False, deceptive or misleading
  • Compromising the safety of Los Angeles Jewish Health staff
  • Exposing any patient information
  • Containing photos obtained without proper consent
  • Containing copyrighted material
  • Spam, self-promoting or irrelevant in nature
  • Violating policies

In addition, we at Los Angeles Jewish Health reserve the right to restrict or block users who repeatedly post such comments/content. Our social media pages are a platform for positive, productive and insightful conversation. Thank you for your participation along with your cooperation.

Nondiscrimination & Language Assistance

Discrimination is Against the Law

Los Angeles Jewish Health complies with the applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Los Angeles Jewish Health does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.

Los Angeles Jewish Health:

  • Provides free aids and services to people with disabilities to communicate effectively with us, such as:
    • Qualified sign language interpreters
    • Written information in other formats (large print, audio, accessible electronic formats, other formats)
  • Provides free language services to people whose primary language is not English, such as:
    • Qualified interpreters
    • Information written in other languages

If you need these services, contact:
Los Angeles Jewish Health

7150 Tampa Ave.

Reseda, CA 91335

If you believe that Los Angeles Jewish Health has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office of Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:

U.S. Department of Health and Human Services
200 Independence Avenue, SW Room 509F
HHH Building
Washington, D.C. 20201
1-800-368-1019, 800-537-7697 (TDD)

Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.

Ombudsman Information

Centralized Intake Phone number (Primary): 800-334-9473

Local Long-term care ombudsman phone number (Secondary): 818-444-0315

Ombudsman email: [email protected]

Internet web address: www.wiseandhealthyaging.org

Resources for accessing additional information regarding resident care at the facility include the local long-term care ombudsman at 800-334-9473 (Centralized Intake Phone number) or 818-444-0315 (local phone number), by email at [email protected] and www.wiseandhealthyaging.org, CDPH's Licensing and Certification Program's website (cdph.ca.gov/Programs/CHCQ/LCP/Pages/LandCProgramHome.aspx), the California Health Facility Information Database (Cal Health Find) page (cdph.ca.gov/programs/chcq/lcp/calhealthfind/Pages/Home.aspx), and the Cal Long Term Care Compare website (CalLongTermCareCompare.org).

Reporting resident care complaints can be done using the local long term care ombudsman information above and through the CDPH complaint process (cdph.ca.gov/Programs/CHCQ/LCP/Pages/LandCProgramHome.aspx).

Community Needs Assessment

Hospital Pricing

As of January 1, 2021, CMS (the Centers for Medicare and Medicaid Services) requires that hospitals post a list of their standard charges and a display of select shoppable services online.

The Joyce Eisenberg Keefer Medical Center Auerbach Geriatric Psychiatric Unit (JEKMC AGPU), located at Los Angeles Jewish Health, is committed to sharing and helping consumers better understand specific health care costs.

The standard charge file includes both the standard (gross) charge, the negotiated rate for contracted payers, the cash pay rate—for consumers without insurance coverage, and the minimum and maximum negotiated rates across payers.

JEKMC-AGPU Standard Charges

The shoppable services display includes CMS-identified select items and services. In total, CMS requires hospitals to display a total of 300 shoppable services. However, given JEKMC-AGPU’s niche services and care delivery model, the number of shoppable services is limited.

JEKMC-AGPU Shoppable Services

The standard charge list is strictly related to the charge for a service. It does not include fees for Professional Services (ex. Psychiatrists, Psychologists, other Professional Providers). Hospitals are typically paid based on contracted rates for the services they provide, so the charge may not reflect the amount paid by your insurance or the amount due from you. Consumer coverage, co-payments and deductibles are specific to an insurance plan.

The information contained in this file is currently uploaded annually. Charge information is subject to periodic changes and the file will be updated as soon as practically possible to reflect such changes.

The file contains both the charge amount, the charge code, and the charge description of the item or service as reflected in the hospital’s chargemaster.

For more information on CMS’ hospital price transparency requirements, visit the CMS website.

Financial Assistance and Debt Collection Policies

The purpose of the policy is to provide patients with information on the Financial Assistance (Charity Care) available at Joyce Eisenberg Keefer Medical Center/Auerbach Geriatric Psychiatry Unit (“AGPU” or “Hospital”) and to outline the process for determining eligibility for Financial Assistance.

The policy can be found here

Financial Assistance and Surprise Billing Protections

As part of our mission at Los Angeles Jewish Health and The Joyce Eisenberg Keefer Medical Center (JEK) Auerbach Geriatric Psychiatry Unit (AGPU), we are dedicated to providing access to quality healthcare for the community and treating all patients with respect, dignity, and consideration. In accordance with state law, this includes providing financial assistance to eligible patients who cannot afford to pay for care. We offer our patients a variety of options to meet their financial needs, even if they do not qualify for assistance.

Help Paying your Bill-

JEK AGPU has many options to assist you with payment of your hospital bill. Options may include:

Medi-Cal & Government Program Eligibility: You may be eligible for a government-sponsored health benefit program. Please contact the AGPU Program Director by calling 818-758-5045 if you would like additional information about government programs or need assistance with applying for such programs.

Covered California: You may be eligible for health care coverage under Covered California, which is California’s health benefit exchange under the Affordable Care Act. Contact the AGPU Program Director by calling 818-758-5045 for more detail and assistance to see if you qualify for health care coverage through Covered California.

Payment Plans: Patient account balances are due upon receipt. Patients may be eligible to make payment arrangements for their hospital bill. The payment plan is negotiated between the Hospital and the patient, and a financial agreement must be signed before AGPU can accept payment arrangements that allow patients to pay their hospital bills over time.

For questions, please call 818-758-5045.

Discount Program and Charity Care Assistance Information-

Summary of Financial Assistance (Charity Care): The AGPU is committed to providing financial assistance to patients who have no third-party source of payment, such as an insurance company or government program, for any portion of their medical expenses and who have a family income at or below 400% of the federal poverty level. The following is a summary of the application process for patients who wish to seek financial assistance.

How to Apply-

You may apply for financial assistance using the application form that is available from the AGPU Program Director by calling 818-758-5045 or the Director of Social Services at 818-758-5038. It is also available on or on the AGPU website (www.lajh.org). During the application process, you will be asked to provide information regarding the number of people in your family, your monthly income, and other information that will assist the hospital with determining your eligibility for financial assistance. You may be asked to provide a pay stub or tax records to assist AGPU with verifying your income.

After you submit the application, the hospital will review the information and notify you in writing regarding your eligibility. If you have any questions during the application process, you may contact the AGPU Program Director at (818) 758-5045.

If you disagree with the hospital’s decision, you may submit a dispute claim to the AGPU Program Director.

Copies of this Financial Assistance Policy, the Plain Language Summary and Application, as well as government program applications are available in English and Spanish in person at the AGPU Program Director’s office as well as at www.lajh.org and available by mail. We can also send you a copy of the Financial Assistance Policy free of charge if you contact our AGPU Program Director at 818-758-5045 or the Director of Social Services at 818-758-5038. In addition, you can download from our website www.lajh.org

Hospital Bill Complaint Program-

If you believe you were wrongly denied financial assistance, you may file a complaint with the State of California’s Hospital Bill Complaint Program. Go to HospitalBillComplaintProgram.hcai.ca.gov for more information and to file a complaint.

More Help-

There are free consumer advocacy organizations that will help you understand the billing and payment process. You may call the Health Consumer Alliance at 888-804-3536 or go to healthconsumer.org for more information.

Protections for surprise medical bills- All patients are afforded protections against surprise medical bills. Visit CMS.gov/nosurprises, or call the Help Desk at 1-800-985-3059 for more information. TTY users can call 1-800-985-3059.

Please see the hospital’s website for copies of these policies, applications, standard charges and shoppable services at www.lajh.org

Access- This notice is also available in other languages, large print, braille, audio format. Please contact AGPU Program Director at 818-758-5045 or the Director of Social Services at 818-758-5038 for assistance.

JEK AGPU Financial Assistance Policy

JEKMC Debt Collection Policy

JEKMC AGPU Application for Financial Assistance

Audio Transliteration for Deaf or Hard of Hearing