Director of Performance Excellence & Strategy - PACE (Remote)

We truly value our employees and are committed to their success! We offer long-term employment opportunities with job stability, as well as support and encouragement for career growth and advancement. Our comprehensive benefits package includes Health, Dental, and Vision insurance, Paid Time Off, 9 Paid Holidays, a 403(b) Retirement Plan with company matching, and company-paid Life Insurance. Join our team and experience a workplace culture that fosters teamwork, growth, and support!

Los Angeles Jewish Health has been a trusted provider of senior healthcare for over 100 years, offering a wide range of services that prioritize excellence and Jewish values. We serve more than 4,000 seniors across our San Fernando Valley campuses, delivering personalized care tailored to each individual’s needs, from independent living to specialized healthcare programs.

The Brandman Centers for Senior Care (BCSC), a Program of All-inclusive Care for the Elderly (PACE), provides high-quality, comprehensive healthcare services. We are a program of Los Angeles Jewish Health, renowned for providing quality care to vulnerable seniors.

The responsibilities of the Director of Performance Excellence & Strategy include, but are not limited to: 

Responsibilities:

Strategic Leadership & Enterprise Performance

• Develop and execute the organization's Performance Excellence and Operational Strategy roadmap aligned with corporate objectives and long-term growth plans.
• Establish enterprise-wide performance excellence frameworks that drive operational consistency, quality outcomes, regulatory readiness, and financial stewardship.
• Lead cross-functional initiatives focused on operational transformation, process optimization, cost containment, scalability, and organizational effectiveness.
• Serve as a strategic advisor to executive leadership on performance trends, operational risks, compliance concerns, and improvement opportunities.
• Foster a culture of accountability, continuous improvement, innovation, and operational discipline across all business units.

Operational Excellence & Governance

• Provide executive oversight for enterprise process governance, standardization programs, and operational compliance frameworks.
• Ensure standardized operating models, policies, procedures, and playbooks are consistently deployed and sustained across all centers and departments.
• Lead the development and implementation of operational maturity models to evaluate adoption, compliance, and effectiveness of standardized practices.
• Establish governance structures that ensure accountability for operational performance and adherence to organizational standards.
• Oversee enterprise audits, operational reviews, gap assessments, and remediation initiatives.

Quality, Compliance & Regulatory Excellence

• Partner with Quality, Compliance, and Regulatory Affairs leadership to ensure organizational readiness for federal, state, accreditation, and payer requirements.
• Lead initiatives that strengthen quality outcomes, patient safety, regulatory compliance, and operational risk mitigation.
• Monitor emerging regulatory requirements and ensure operational standards remain current and compliant.
• Develop executive-level reporting and dashboards to monitor compliance performance and corrective action effectiveness.

Business Intelligence, Analytics & Performance Measurement

• Establish and lead the enterprise performance measurement strategy.
• Oversee development of organizational KPIs, scorecards, benchmarks, and executive dashboards.
• Drive adoption of advanced analytics, predictive modeling, and business intelligence tools to support strategic decision-making.
• Partner with Information Technology and Data Analytics teams to harmonize data sources and establish a single source of truth for organizational performance.
• Lead the business intelligence roadmap, balancing strategic initiatives with operational reporting needs.
• Utilize advanced reporting tools including Power BI and emerging data science methodologies to identify trends and opportunities.

Continuous Improvement & Transformation

• Champion Lean, Six Sigma, Change Management, and Continuous Improvement methodologies throughout the organization.
• Lead enterprise process improvement initiatives focused on quality, efficiency, customer experience, workforce productivity, and cost reduction.
• Sponsor root cause analyses and performance improvement projects addressing critical organizational priorities.
• Ensure continuous improvement efforts are measurable, sustainable, and aligned with strategic objectives.

Leadership & Team Development

• Provide direct leadership, coaching, and development for the Performance Excellence Manager / Analyst  and associated team members.
• Build organizational capability in process improvement, operational governance, change management, and performance management.
• Partner with Operations and Training teams to develop education programs that reinforce standard work and performance excellence principles.
• Influence stakeholders at all levels to drive adoption of organizational standards and improvement initiatives.

Knowledge, Skills & Abilities:

• Expert knowledge of Operational Excellence, Lean Management, Six Sigma, Change Management, and Process Governance methodologies.
• Strong understanding of healthcare quality, compliance, accreditation, and regulatory requirements.
• Proven ability to lead enterprise-wide transformation initiatives and influence organizational change.
• Advanced analytical and problem-solving capabilities with expertise in KPI development, dashboard design, and performance measurement.
• Exceptional executive presence with the ability to communicate complex information to senior leaders and stakeholders.
• Demonstrated ability to lead cross-functional teams and drive results in highly matrixed environments.
• Strong strategic planning, project management, and organizational development skills.
• Experience utilizing Power BI, data visualization tools, predictive analytics, and business intelligence platforms.

Education & Experience required:

• Bachelor's degree in Business Administration, Healthcare Administration, Engineering, Organizational Leadership, Public Health, or related field.
• Minimum of 10-15 years of progressive leadership experience in Performance Excellence, Operational Excellence, Quality Improvement, Strategy, Healthcare Operations, or Process Transformation.
• Minimum of 5 years leading enterprise-level teams and organizational improvement initiatives.
• Demonstrated experience developing enterprise governance frameworks, performance management systems, and operational standards.
• Proven success leading large-scale strategic and operational transformation initiatives.

Education & Experience preferred:

• Master's degree in Healthcare Administration (MHA), Business Administration (MBA), Public Health (MPH), Engineering, or related field.
• Certified Six Sigma Black Belt preferred.
• Certification in Change Management, Project Management, Lean Enterprise, or Organizational Development.
• Experience within healthcare, health plans, value-based care organizations, PACE programs, hospice, home health, or integrated delivery systems.
• Experience supporting accreditation, regulatory audits, and compliance programs.

Join Los Angeles Jewish Health and make a meaningful impact in the lives of seniors in our community. Become part of our compassionate team, dedicated to providing exceptional care and support. Apply today and start making a difference!