Hospice Referral Coordinator

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Jul 8

Hospice Referral Coordinator

Skirball Hospice $65,000.00 - $80,000.00
Full Time
Monday - Friday
Encino, CA

We value our employees! We offer long term employment opportunities with job stability, including supporting and encouraging career growth advancement. We offer Health, Dental and Vision insurance, Paid Time Off, 9 Paid Holidays, 403(b) with Matching Retirement Plan, Life insurance (paid by the company) and a team spirit workplace culture!

Responsible for coordinating all aspects of the patient intake process including collaborating the members of the intake team, establishing and maintaining positive relationships with customers and referral sources, responding to customer requests and concerns, and managing the insurance verification and authorization processes.

The ideal candidate will be professional, compassionate, organized, knowledgeable, and well spoken. They should have strong hospice knowledge of hospice eligibility, operations and demonstrate exceptional ability in communication skills.

If you are a compassionate, responsible and diligent professional, apply today!

Essential Job Functions/Responsibilities

  1. Directs all daily patient referral and intake operations including providing oversight of the establishment and implementation of intake policies.
  2. Ensures compliance with all state, federal, and CHAP referral/intake regulatory requirements.
  3. Contributes to the implementation of improved work methods and procedures to ensure patients are admitted in accordance with policy.
  4. Establishes and maintains positive working relationships with current and potential
    referral sources.
  5. Ensures seamless transition of patients to home care by providing coordination of patient education and preparation for home care, plan of care initiation, and coordination of care with multiple service providers.
  6. Ensures maximum third-party reimbursement through oversight of insurance verification and authorization processes.
  7. Builds and monitors community and customer perceptions of Skirball Hospice as a high quality provider of hospice services.
  8. Gathers, collates, and reports referral statistics including key customer referral trends.
  9. Contributes to strategic planning including identifying opportunities for additional or improved services to meet unmet customer needs.
  10. Maintains comprehensive working knowledge of Skirball Hospice contractual relationships and ensures that patients are admitted according to contract provisions.
  11. Participates in quality assessment performance improvement teams and activities.
  12. Maintains comprehensive working knowledge of community resources and assists referral sources in accessing community resources should services not be provided by Skirball Hospice

The above statements are intended to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description.

Position Qualifications

  1. Bachelor's degree in health care or related field preferred
  2. At least one (1) to three (3) years’ experience in hospice operations.
  3. Ability to market aggressively and deal tactfully with customers and the community.
  4. Knowledge of corporate business management, governmental regulations, CHAP standards, and private payer practices.
  5. Demonstrates good communications, negotiation, and public relations skills.
  6. Demonstrates autonomy, organization, assertiveness, flexibility and cooperation in performing job responsibilities.
  7. Bi-lingual (English/Spanish) is preferred 


Hospice Referral Coordinator

Please upload your resume or fill out the application.
Highest level of education completed.