Enrollment Coordinator - PACE

We truly value our employees and are committed to their success! We offer long-term employment opportunities with job stability, as well as support and encouragement for career growth and advancement. Our comprehensive benefits package includes Health, Dental, and Vision insurance, Paid Time Off, 9 Paid Holidays, a 403(b) Retirement Plan with company matching, and company-paid Life Insurance. Join our team and experience a workplace culture that fosters teamwork, growth, and support!

Under the supervision of the Brandman Centers for Senior Care (BCSC) PACE Director of Marketing, the Enrollment Coordinator is responsible for supporting BCSC PACE growth goals by coordinating, assisting and executing Administrative, Marketing and Communication Strategies and Tactics.

Administrative, Sales and Marketing Responsibilities:

• Takes telephone calls from seniors and their families and triages the calls to move potential new PRT’s in process.
• Uses CRM and marketing tools to track seniors potentially interested in enrolling in BCSC.
• Helps potential PRT’s with Medi-Cal applications/questions/follow-up actions.
• Helps Health Plan staff with following up on Medi-Cal Re-certifications and other Medi-Cal specific issues.
• Helps Health Plan verify PRT Eligibility and timely follow-up on issues that could affect capitations.
• Helps to coordinate and close potential PRT’s to drive Enrollment Census.
• Helps Disenrollment Task Force to implement solutions and lower overall Disenrollment numbers.
• Sets up meetings and appointments for Field outreach and Inside trainings for Enrollment Specialists.
• Coordinates BCSC PACE special events and group tours.
• Conducts outreach online and through telemarketing to community organizations.
• Consistently meets or exceeds BCSC target for productivity and communicating with participants.
• Demonstrates respect for and promotes participant rights including dignity, self-determination, access to care, confidentiality and independence.
• Effectively collaborates with staff peers and contractors to meet BCSC goals and further success.
• Assists Enrollment Specialists with Field Presentations and Outreach; PACE Center Walk-in Tours; Phone triage of mass mailer inquiry calls; and other Administrative tasks as needed.
• Handle and Process all mailer returns and “take off mailing list” requests to DHCS.
• Assist BCSC PACE Directors in planning, logistics, and execution of Field Outreach events and trainings.
• Completes other duties as assigned.

Education and Experience:

• Degrees and diplomas: High school diploma.  Bachelor’s Degree or Associates Degree preferred but not required.
• Certificates, licenses: Must have a valid California driver’s license. TB screening and successful completion of a health examination by a health care provider is required for employment. Certified by the California Department of Health Care Services as a Marketing Representative within 3 months of employment.
• Experience: Qualified marketing professional with demonstrated competence and work supervisory recommendations. One or more years in an office environment or an equivalent combination of education/degree/experience.  Experience in Sales, Customer Presentations, Telemarketing, or Community Outreach preferred.
• Skills/Aptitudes: Ability to interact with frail elderly. Ability to work independently and to provide administrative support to a Marketing Team. Good organizational skills. Ability to handle complex interpersonal situations.

Join Los Angeles Jewish Health and make a meaningful impact in the lives of seniors in our community. Become part of our compassionate team, dedicated to providing exceptional care and support. Apply today and start making a difference!